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Lucky Draw Plus Privacy Policy

Lucky Draw Plus is created and managed by Alchemy Software Solutions CC. This privacy policy will explain how our organisation uses the personal data we collect from you when you use the Lucky Draw Plus website.

Contents:

What data do we collect?

  • Lucky Draw Plus collects the following data:
    • Personal identification information (name, email address, organisation name, invoice address and details)
    • Your draw settings and custom images
    • Records of payments you have made
    • Records of Lucky Draws you have done
  • We do not store your credit card details.
  • We do not store the entries you upload for Lucky Draws, except for the winning entry.

How do we collect your data?

  • You directly provide Lucky Draw Plus with most of the data we collect. We collect data and process data when you:
    • Register online
    • Place an order for credits and make a payment
    • Conduct a Lucky Draw
    • Edit your profile, invoice details or draw settings online
  • We may also receive your data indirectly from the following sources:
    • We use Google Analytics, which monitors information about how you use our site, and from which kind of device.

How will we use your data?

  • Lucky Draw Plus collects your data so that we can:
    • Manage your account, allow you to log in and use the website
    • Process your order and supply you with an invoice after payment
    • Send your reports after each live Lucky Draw you conduct
    • Email you with occasional special offers
    • Improve our software, for example by monitoring which screen resolutions our users are making use of and making sure we cater for those
  • Lucky Draw Plus uses PayFast (in South Africa) and PayPal (internationally) to process payments, and card details that you enter and transaction details are sent directly to these payment providers. We do not store your card details.
  • We will not share your data with any other party, unless:
    • Required to do so by law
    • During the course of a fraudulent transaction investigation.

How do we store your data?

  • Lucky Draw Plus securely stores your data using secure storage services hosted and managed within the Microsoft Azure cloud.
  • We reserve the right to change where and how we securely host your data if required by operational needs.
  • You can send us a request for details of specifically where your data is stored at any time using the contact details provided below.
  • We will keep your data for as long as:
    • You are actively using the website, for example while you still have an active account, and paid for credits
    • Is required by law, for example for at least five years from the date of each invoice for tax purposes

Marketing

  • Lucky Draw Plus would like to send you occasional information about products and services of ours that we think you might like.
  • If you have agreed to receive marketing, you may always opt out at a later date.
  • You have the right at any time to stop us from contacting you for marketing purposes.
  • If you no longer wish to be contacted for marketing purposes, please edit your Profile while logged into our website.

What are your data protection rights?

  • Lucky Draw Plus would like to make sure you are fully aware of all of your data protection rights.
  • Every user is entitled to the following:
    • The right to access - You have the right to request copies of your personal data. We may charge you a small fee for this service. Your personal data is also available for you to view while logged in to our website.
    • The right to rectification - You have the right to request that Lucky Draw Plus correct any information you believe is inaccurate.
    • You also have the right to request Lucky Draw Plus to complete information you believe is incomplete. You are able to edit most of your personal data while logged in to our website.
    • The right to erasure — You have the right to request that Lucky Draw Plus erase your personal data, under certain conditions, for example once we are no longer required to maintain it by law, or once you no longer wish to use the site.
    • The right to restrict processing - You have the right to request that Lucky Draw Plus restrict the processing of your personal data, under certain conditions.
    • The right to object to processing - You have the right to object to Lucky Draw Plus's processing of your personal data, under certain conditions.
    • The right to data portability - You have the right to request that Lucky Draw Plus transfer the data that we have collected to another organisation, or directly to you, under certain conditions. We may charge you a small fee for this service.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@luckydraw.plus
  • If you no longer wish to be contacted for marketing purposes, please edit your Profile while logged into our website.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour Information. When you visit our websites, we may collect information from you automatically through cookies or similar technology, including the use of Google Analytics.

How do we use cookies?

Lucky Draw Plus uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies. Our website uses the following types:

  • Functionality — Lucky Draw Plus uses these cookies to allow you to log in and stay logged in.
  • Development — Lucky Draw Plus uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. This is so that we can improve our product, for example making sure that we are catering for all the browsers that our users are using.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in this case, you may not be able to log in and use our website.

Privacy policies of other websites

The Lucky Draw Plus website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Lucky Draw Plus keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16 February 2025.

How to contact us

If you have any questions about Lucky Draw Plus's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authority